We aim to process and ship orders as quickly as possible, but processing times can vary based on factors like order volume and stock availability. Estimated delivery dates during checkout are based on your chosen shipping option and do not account for processing delays.

We offer free standard shipping on orders over $125, which typically takes 3-9 business days. You can also choose Canada Post Expedited Shipping, with delivery in 2-7 business days depending on your location.

Yes, we offer free standard international shipping on orders over $125, which typically takes 4-8 business days. Please note that customers are responsible for any customs, duties, or local taxes imposed by their country.

If your package is lost in transit, contact our support team at [your email] with your order number, and we’ll work with the carrier to confirm the status and arrange a replacement. Please ensure you provide an accurate address to avoid delivery issues, as we cannot be held responsible for incorrect or misdelivered packages.

Customers are responsible for paying any customs fees, duties, or local taxes imposed by their country. These fees are not included in the total at checkout and are assessed by your local customs office.

We accept returns and exchanges within 30 days of purchase for all orders, excluding sale items and earrings. Items must be in their original condition and packaging, with proof of purchase. Please note that once an exchange is processed, the item(s) are no longer eligible for a refund.

For purchases made through Redo, please [click here] to start your return. If you did not purchase through Redo, contact us at [your email] for assistance. Please securely pack the item in its original packaging and include a note with your order number and reason for return.

Yes, sale items and earrings are non-refundable. Additionally, shipping fees and services provided by Redo, such as exchanges, credits, and pick-ups, are non-refundable.

If your item is found to be defective within 30 days of purchase, we will offer a replacement. Please note that damages resulting from regular wear and tear are not eligible for a replacement. Contact our support team at info@ellaluxeboutique.com for assistance.

Yes, international returns must be completed within 30 days of delivery, with customers responsible for shipping costs to return items to Canada. For damaged items, we will ship a replacement to your destination at no additional cost. Please note that shipping fees are non-refundable, and returns for exchanges will incur a shipping fee.

We source jewelry made from high-quality materials such as gold vermeil, 14K gold fill, 18K gold plated and sterling silver. These materials are chosen for their durability, hypoallergenic properties, and resistance to tarnishing.

Yes, many of the pieces we offer are designed to be versatile and durable, making them ideal for everyday wear. Whether you're looking for something minimalist or bold, we have options that balance style and comfort.

While many of the pieces we offer are tarnish-resistant, we recommend proper care to maintain their original condition. Storing jewelry in a dry place and avoiding exposure to harsh chemicals can help prolong its lifespan.

Yes, we are proud to source many of our jewelry pieces from women-run businesses and artisans. By supporting women artisans, we aim to celebrate craftsmanship and empower women in the industry, while offering unique and high-quality pieces to our customers.

We are committed to working with suppliers that follow sustainable practices and ethical sourcing methods. Many of our pieces are sourced from artisans who prioritize responsible production.

Gold-plated jewelry is created by applying a thin layer of gold onto a base metal like copper or brass through electroplating. While it offers an affordable way to achieve the look of gold, the thin gold layer may wear over time. Always check for nickel-free base metals to avoid skin sensitivities.

The main difference lies in the thickness of the gold layer. Gold-filled jewelry has a much thicker layer of gold, which is mechanically bonded to a base metal like brass or copper, making it more durable and long-lasting compared to gold-plated pieces, which have a thinner layer.

Yes, gold vermeil is generally of higher quality than gold-plated jewelry. It features a thick layer of gold over a sterling silver base, ensuring better durability and longevity. Gold vermeil is also hypoallergenic, making it a great choice for sensitive skin.

To maintain the quality and appearance of your gold-plated or gold-filled jewelry, avoid exposure to harsh chemicals like perfumes or cleaning agents. Gently clean your jewelry with a soft cloth and store it in a dry, cool place to extend its longevity.

Yes, gold-filled jewelry offers a great balance between affordability and durability. The thicker layer of gold compared to gold-plated pieces ensures that gold-filled items can last for years with proper care, making them a great mid-range investment for long-term wear.